By placing an order with Halo Store, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy, and you commit to complying with all its terms.
All our shipments are subject to the policies, terms, and conditions of our shipping and delivery provider. Under no circumstances can Halo Store be held responsible for any compensation or claims once the order is confirmed, the recipient is notified, or the order is received by the customer, except in the following case:
- If the received item is damaged or defective, you may submit a return request to customer service through our official communication channels. The necessary steps will be taken to inspect the item and complete the return or exchange process.
Important Notice: The store is not responsible for any order if the customer does not respond within one week from the order date.
- The customer is responsible for tracking the shipment and receiving it directly from the shipping company.
- Orders must be placed through the online store, and payment must be completed before shipping using the available payment methods.
- The estimated shipping time, from dispatch to delivery, is 2 to 10 business days.
- Shipping is available to all cities within Saudi Arabia.
- Once the order is shipped, the customer will receive a shipping notification with tracking details.
- The shipping company will contact the customer to coordinate a suitable delivery time.
- Once the order is handed over to the shipping company, Halo Store is no longer responsible for the package, and the shipping company becomes solely responsible for its condition.